All sales are final.  We have a no returns policy because our flags are custom and hand made one at a time and take many hours of labor.  For this reason also, once work begins on an order it cannot be cancelled.  

If you have questions about your order, please contact us using our contact page, and we will be happy to respond.

Damaged Merchandise:  Orders are inspected in our workshop before they are shipped and we use sturdy boxes that are packed and taped securely. If you do happen to receive an order that's been damaged during shipping, please contact us immediately for instructions that will help your order to be restored to you quickly. We generally insure all orders shipped through USPS Priority Mail.      

Defective Rods: Rarely, a rod might be defective.  If you experience a rod that breaks with normal use within the first few weeks, call us for a free replacement.